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About Us/Customer Reviews

Dream Guitars was started by Paul Heumiller and fingerstyle guitarist extraordinaire Martin Simpson. The idea was to gather together the finest guitars in the world and to offer them in an honorable fashion with real expertise and guidance. To this end we sought out and critically reviewed instruments from dozens of the top builders. We now offer many of the finest instruments in the world in one place, brought to you by players, for players. Due to career demands Martin is no longer part of Dream Guitars, but remains a supportive friend. While we miss him, we know he belongs on stage playing his wonderful music.

We at Dreamguitars.com have been praised for our precise ability to guide our customers to their "dream guitar". Owner Paul Heumiller is a member of the Guild of American Luthiers and a strong supporter of the craft. Our extensive knowledge of guitars coupled with our ability to be patient and honest makes for the ultimate experience in high-end guitar shopping. We have created policies that provide direct access to anyone in the world. Every customer gets a 3 day trial period so you can buy with total confidence. Listed below is what some of our customers have had to say about their experiences with us. See customer reviews.

 

 

We live and work in the mountains of Western North Carolina. Where acoustic music is still an important part of everyday life.

 

**view from our shop

Customer Reviews [unsolicited, used by permission]

"This instrument has gone beyond satisfying my expectations and there's not one thing about I would change. I started playing at sixteen and I'm about to turn sixty. I've upgraded guitars maybe fifty times along the way. Thank you for helping me complete this particular journey and thank you as well for your kindness and patience along the way. If I ever meet anyone who's looking not just for a guitar, but for 'The Guitar of a Lifetime', I now know exactly where to send them." - Russell G., Connecticut

"Gentlemen; received the instrument today, 00 Collings, right on time, as promised. The guitar was packed in a professional manner deserving of such a fine guitar. The packaging is by far the best I've seen. So, the packaging is world class, what about the guitar? Dead Mint, flawless..... JUST AS IT WAS DESCRIBED IN LOOKS AND TONE. It's real easy to see you guys care about the instruments and customers. Dream Guitars has made gas just that much easier. Bottom line good guitars and good people!" Thanks, Phillip C., Alabama
"You have one of the best websites ever!  If my company ever checked they'd find me viewing and listening to clips from Dream Guitars quite often!" - Eric, (Location witheld to protect the not-so-innocent.)
"Suffice it to say I'm very pleased with my new guitar and thank you so much for your help in finding her! All my guitarist friends know all about your site from my urging. The only down side to this whole deal was that you didn't include an Al Petteway CD in the case pocket, (what a player he is). Thanks so much Paul and Joe." - Scott W.
"Dream Guitars customer service has been excellent. You will be highly recommended by me. Perhaps there will come a day when I find I have that dreadful GAS disease thing I read about. If so I will certainly be in touch." - Kathy H.
"This guitar is a keeper and is a dream come true.  For the first time in a long while I'm really enjoying the sounds coming from an acoustic guitar. Once again thanks for the great service.  I already have recommended you to someone else I know.  Keep up the good work." - Bruce E., California
"You guys have the most informative and entertaining guitar-related website I have ever visited. So many beautiful instruments, sound clips and photos! Thanks for a great experience!" - Neal
"This is definitely my 'Dream Guitar'. Dream Guitars certainly lives up to it's name. You've got a wonderful company and I look forward to doing business with you again." - Kathy, California
"I'm emailing you to let you know that you're no way, no how, not ever getting this guitar back - I absolutely love it! Action, intonation and feel are excellent, and it sounds really sweet. Thanks for a great deal on a great guitar!" - Bob B., Florida
"I have really enjoyed the guitar. I'll add your site to my favorite's list. You have a quality site and offer a lot more info than most guitar sites. Top Shelf! Thanks Again." -Phillip C.,

"Just wanted to drop you a line and tell you that every time I pick up the Martin MC-68 - I'm lovin' it...thanks so much for making it happen!" - Steve C., Maryland

"The repairs came out really well. Bill is definitely worth his weight in gold. It is worth the extra shipping cost for superior work. Dealing with Dreamguitars was a real stress free experience. I will only work with you in the future when it comes to my guitars." - Dan M., Florida
"I appreciate the offer of the three-day approval period, but there is NO WAY you are getting this guitar back. You have chosen your name well." - Dave G., South Carolina
"I just want to thank you for the fantastic job you did on my guitar. Everything is perfect, and it plays, sounds and looks tremendous. The intonation is vastly improved--I've played a lot of old Martins, and I've never played one (including this one) that needed so little adjustment when capoed. The binding repair is almost undetectable, and I never thought that top finish could be fixed as you did. If you ever need a reference, let me know! I look forward to seeing and hearing what you do on the mandolin." - Dave H., North Carolina.
"It plays absolutely wonderfully, it's divine and is in mint condition. It really is my dream guitar. The service and delivery time were great too. I have enjoyed the whole experience, except for the money I spent on the guitar rather than gettting my mom a new kidney. I told her to take really good care of that last one." - Dane S.
"So again, thank you so much for another real nice instrument! Best regards from a rainy Berlin town...but I know a way to brighten up this evening." - Uwe, Berlin
"I found your site. Wow! Dream guitars! The name, the pictures, the audio samples, the attention to details, the overall impression of quality, it all looked "right". Am I ever glad I followed through on my hunch that I wouldn't be disappointed to trust you. I received my 'Dream Guitar' (professionally packaged I should mention) yesterday. A beauty for the eyes and ears and touch! You have found yet another happy customer." - Franz S., Canada

"This mail order bride is even prettier in person — whoa! I felt like I had a pretty good grasp on what to anticipate when I ordered it thanks to Joe's descriptive overview and Paul's articulate manner of fielding my questions. Still, the abstract nature of what we all seek from a guitar left me...well, anxious. From the very first note, this guitar was everything you said it might be — and then some." - Larry M.

In a kinder, more gentle paraphrase of AAARNOLD - "I'll be back." Be well. - Judith C.  

I feel like I’ve been driving an old VW and just upgraded to a Porsche!  It’s inspired me tremendously. You and Joe were so gracious with your time, which I really appreciate.  This was a big investment for me, but one that I’m so glad I made.  - Mike C.

Super guitar, super service - will recommend all friends check out you website. Feel free to use my comments. Quality service deserves praise and recommendation, there is just not enough of it around these days. - Lew W.
What a beauty.  And the sound is unearthly good - so good that it's hard to believe. Thanks for the excellent customer service and quick delivery. Thank you again from a happy guy. - Rich C.
What an incredible instrument. You can definitely post "SOLD" on your website. I love what you guys are doing! I'm on board for anything I can do to promote your business. - Charles D.

Delivery was so fast, I couldn't believe it. The packaging was perfect and the guitar is in perfect condition. Even better than I expected. You may add me to your “happy customers” list. - Jean-Pierre, Begium

The guitar arrived in the ‘as new’ condition you described and the packing was most impressive. A great guitar and 100% satisfaction. So thank you very much and well done. - Glenn, Australia
"Just want to thank you again for building this guitar - and to Dream Guitars for their contribution!  I've owned LOTS of guitars over the years - always searching for that special one that met my needs - aesthetically, tonally and playability.   And this is it!!    Everytime I play it - or look at it! - I smile.   It's truly the guitar of my dreams!   I just couldn't be happier.   I know some people would put this in a case and tuck it away - but not me.   I plan to play it every single day...and I think I'm a better player with it! - Pamela B-K
"Yippee.  Thanks for all your help, you guys rock." - Herb K.
"I want to thank you very sincerely for all the time (and patience!) you offered to me. Maybe you'll say "it's simply my job"... But the way ( very professional and very kind) you do it, that's "something different". - Thierry -Belgium
"I really enjoyed my dealings with Dream Guitars. You personally do a great job by creating a friendly non stressful listening and purchasing  environment. Your honest feedback on how the instruments sounded with my playing style was a great help." - Derek B.
 "I would like to commend you guys on your website. I have been listening to and drooling over the guitars for over 2 years. Keep up the great service to all the guitarists. Thanks again." - Wayne

"Sweet Baby Jesus!... Whoa Daddy!... Aye Carrumba!... Arriba!

Don’t know what to tell you, Paul….I’m at a loss for words…it’s an amazing instrument.  I think you said it was magic…you may be right." - Bob M.

"... for my money you have one of, if not the, best guitar websites around; easy to use, good pictures, nice specs and good editorials on the instruments. You do good work and I just wanted you to know there are a few of us out here who appreciate the quality of the site. Wow, you people get some real nice instruments! Thank you and I hope it continues." - Jeff M.
I've purchased new guitars that were in worse condition than this! Did the original owner ever play it? Steve H. - UK
I absolutely LOVE the Oribe classical you sent me. Thanks so much!  Can’t wait to do it again. - David

Thanks for everything. I really appreciate the nice communication and easy way of transaction.
Best regards from Berlin town - Uwe

The guitar arrived today. Just BEAUTIFUL and with the FANTASTIC sound that I anticipated! Thanks so much! ... I look forward to telling many people about Dream Guitars! - Best, Jenn
My Alberico has just arrived! I love it!! Thank you for helping me through the process. (Nice job packing it too).  I was very happy with your attention to detail and I also appreciated the fact that Paul took the time to help me with my questions and decisions. - Ron
When asked if we could use his comments..... "By all means.  I feel strongly that Dream Guitars brings the guitar purchasing experience to a new standard; I've been around a while and these past few years dealing with you have been great." - Ray

"Not sure who my lovely wife dealt with (possibly all of you) re: my rather splendid Christmas / 40th birthday present but I just wanted to drop you a line to say thanks – the guitar is really special to me and Amy tells me you guys couldn’t have been more helpful. …. I hope it is enough to say thanks a million and if I buy another guitar (to keep this one company on cold British winter evenings) then I won’t need to look any further than you guys. Many thanks and best wishes." – Darren

“The guitar arrived around noon. Nice packing job. It is a beauty. The notes just jump out. The balance across the strings is wonderful. Best acoustic I have ever played … Consider me a very satisfied customer.” - Jack H
Dear Paul & Al, Over my many years of playing, I've dealt with numerous guitar dealers and you are one of the best. It is nice to know there are folks like you that actually can discuss the tonal qualities of the guitars they are selling. Again, thanks for your assistance and ears! - JKD
"The guitar arrived in superb condition, and is absolutely a dream to play. The guitar was advertised accurately and arrived as you said it would, so for that reason I applaud your business efforts and know that the world needs more honest, up-front folks like yourself.

Unfortunately, like eBay, I can't leave you feedback or anything like that, but I highly recommend you and feel that the 3 day trial period for "testing" the instrument was a major plus in allowing me to buy the guitar (Although honestly, how could I send you back an instrument of this quality and caliber??)" - JP

"I want to thank you for the time that you spent on the telephone with me today. It eased my fears related to buying an instrument sight unseen over the internet. From my first contact with your company, you have been helpful and courteous. This was a major purchase for me, as you can imagine, and I appreciate your services." - Ronald
"I'd just like to say thanks for your quick responses to my questions and for staying on top of your business. I hate contacting a shop and getting zero response or talking to them on the phone and they have no clue what they have available, and their website has guitars on it that sold months before. By far you have the best website I've come across for guitars, lots of information, good pictures, and no one else has sound available." - Mark E.
"I can't say enough how pleased I am with this purchase. The beauty of the Kiso Klein OMK coming out of its case was overwhelming, needless to say my husband is very happy with his birthday present and so am I because I'll be next! Great customer service over the phone, all questions were answered completely by Paul who just took all the time in the world to make sure I was purchasing the right guitar for my husband. Thanks again, its wonderful that you can still get that good feeling and trust in dealing with the right people." - Nita W.
"Not only the best selection of fine instruments, but a place where I could
explore and discover first-hand what best fit my style. The acoustics in your
demo room were outstanding. And the DreamGuitars Showroom was an extension of your website: straight ahead, welcoming, and supportive." Dennis H.
"Dear Paul, I hesitated responding for a few days because I didn't want the emotion to get in the way. Bottom line, besides the obvious fact that this guitar is so visually stunning, the tone really spoke to me. What good fortune to find this combination. I consider myself very lucky. She is one beautiful instrument." - Roy R.
"My experience with Dream Guitars has been top drawer. If you are ever in need of a recommendation from a satisfied customer don't hesitate to contact me." - Vince V.

"last night I wrote down all 42 solid wood acoustic guitars I have owned since 1982, what I liked and didn't, why I moved on, and any that I missed having. Next to the SJT I wrote one word: perfect.

They will bury me with this one. It's not a guitar, it's a piano."

"It is a beautiful piece and just as you described. I am very happy with and thank you for your service. Thanks again, and when I'm ready for another guitar I'll be sure to check with you." - John W.

"I'd be happy to be included in your testimonials. I'm supposed to be painting the garage, but I'm workin' on my calluses instead......" - Jim V.
"The Tippin arrived last night. I couldn't put it down! Wow. New, good things are already falling under my fingers...Much obliged!"
"Greetings. It's been almost a year since I visited dreamguitars, and I'm still loving my preowned cedar-top Ryan MGC."
"Upon opening the case I was overwhelmed by its beauty. You certainly live up to your name. Thank you again." - Jerry G
"Hi Paul, Just thought I'd let you know that the guitar was a HUGE success, and an amazing instrument, you certainly were right about that! Thanks again for
all your help." - Julie [Julie bought a guitar sight unseen for her boyfriend, what a gal!]

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All Operations Now in North Carolina | Take advantage of our 3 day trial period anywhere in the U.S.
Showings By Appointment | 59 Azalea Drive, Weaverville, NC 28787 | **10 miles north of Asheville, NC